FAQ - Frequently asked questions
Comfort On-Screen Keyboard Pro usage issues
Q: Your application doesn’t react to any key combinations at all.
A: Maybe that’s because another hotkey manager is running? Otherwise, please make sure that Comfort On-Screen Keyboard Pro is turned on.
Q: How can I install another language and keyboard layout?
A: Follow these steps:
| 1. | In Windows 10 or Windows 11, open Settings, and then go to Time & Language. |
| 2. | Open Language & region (called Language in older Windows 10 versions). |
| 3. | Click Add a language, choose the language you want to install, and then click Next > Install. |
| 4. | Open Options for the new language, click Add a keyboard, and select the keyboard layout that you want to use for that language. |
Q: The application doesn’t start and shows an error message each time I try to run it!
A: Please check this:
| 1. | Maybe some of the application’s components have not been installed. Please try reinstalling the application. |
| 2. | Make sure to install the application to the Program Files folder. It’s a security-related requirement for new operating systems. |
Q: Can I use the Sleep key in a shortcut?
A: No, you cannot. The Wake, Sleep, and Power keys cannot be used as a hotkey or part of a key combination for any action.
Licensing issues
Q: How to check if your software product is licensed?
A: To see the license information, select About Comfort On-Screen Keyboard Pro in its context menu.
Q: How do I activate the software?
A: You need to enter your product key on each computer where the software is used. The trial version becomes activated when you enter the product key, so you don’t need to download and install the program again. The activated version does not show a purchase reminder on the program startup. So if you do everything right, you should not see that reminder, and your license information appears in the About dialog box.